Frequently Asked Questions
Everything you need to know about your JOYOR gear and orders.
What is the standard shipping time for JOYOR equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your sports gear?
Yes, all JOYOR products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship to ensure your peak performance.
What is your return policy for fitness products?
We offer a 30-day return policy. Items must be in their original packaging and unused condition to qualify for a full refund, excluding shipping costs.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay for eligible purchases.
Are JOYOR products suitable for professional athletes?
Our equipment is designed to meet the rigorous standards of both fitness enthusiasts and professional athletes, utilizing high-grade materials for maximum durability.